Commonly Asked Questions

•  Q: Do you have to be a Police Officer or Federal Agent to Buy Products from mypolicestore?
•  A: NO, you do not have to be a Police Officer or Federal Agent to Buy Products from mypolicestore. The general public can purchase most items on the web site. 
•  A: The only items the general public can not purchase are the following items: Police insignia, shoulder patches, badge patches, or any type of Police Identification. Some ballistic carriers have the option of coming with "Police" or "Sheriff" ID Tags, however the general public can order these carriers without the "Police" or "Sheriff" ID tags. Do not purchase Police Identification if you are not a Police Officer or Federal Agent.

• Q: Can the General Public purchase body armor?
• A: Yes, law abiding civilians can purchase body armor and any body armor product from mypolicestore.
• Do not purchase body armor if you are a convicted felon because it is against the law for a felon to possess Body Armor under both federal law (unless required by your employer, see, Sec. 931) and is also illegal under state law in many states. It is the SOLE responsibility of the purchaser to ensure that all transactions conform to U.S. and Federal, State and Local Statutes, Codes, and Ordinances. 
• A: Residents of Connecticut are prohibited from buying Body Armor unless the sale is face to face (or unless the buyer is a police officer, Police Department, or military). We cannot ship to residents of Connecticut who are not police or military.

•  Q: Can I Purchase Items Online and Pick them up at the actual store front in Tempe, AZ to avoid shipping costs?
•  A: Yes, you can order items online and pick them up at our store front, when you check out, check the option for "Universal Police Supply Store Front Pick Up"

• Q: How long does an item take to receive if the item is "out of stock"?
• A: If the item is out of stock, depending on the item, will determine how long it will take you to receive that certain item. If the availability on the product page does not indicate how long an item will take to receive after order date, then send me an e-mail to austin@mypolicestore.com, and ask me.

• Q: What if I want to order a large order of items and I want a quantity discount?
• A: Please e-mail me at austin@mypolicestore.com and list how many and of what product you want.
• A: We also can order items not availale on the site from our vendors for large orders, please e-mail me at austin@mypolicestore.com  

• Q: What if I forget my username for my account?
• A: Send me an e-mail with your full name to  austin@mypolicestore.com

• Q: Do we have the same prices on our Web Store as we do in our retail store in Tempe, Arizona?
• A: No, the prices on the Web Store apply to the Web Store Only and are lower than our retail store.

• Q: Do we price match other Web Stores on the Internet?
• A: Yes we do, send us a link of the website with the lower price to austin@mypolicestore.com

• Q: Can you use the Web Store coupons in our retail store in Tempe, AZ?
• A: No, the Web Store coupons are for discounts on the web store only.

• Q: What if I can not find a product that I am looking for Online?
• A: Please send me an e-mail at austin@mypolicestore.com and we can possibly add that item to our Web Store

• Q: What if I am looking through your webstore and I am confused on how to order an item?
• A: You can call us at 480-968-2118 and ask us to help you with web site ordering.

• Q: What if I have any other questions or need help with something else regarding the Web Store?
• Please send me an e-mail at austin@mypolicestore.com, or call Austin at 480-968-2118.