Most Products Are Also Available to the General Public!
“Contact” Tab to:
Ask a question, check
on an order, obtain a quote, or view contact information.
We do not share any customer's information with any person outside of the employment of Universal Police Supply Company/MyPoliceStore.com
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that is collected through the website.
Security Verified by Trust Guard : In order for mypolicestore.com to qualify for the Trust Guard Security Verified Seal, we verify that their website is using at least 128-Bit SSL Encryption on pages where private information can be entered, such as credit cards, Social Security numbers, loan information, etc. and we monitor the SSL certificates expiration.
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
The email address you provide for order processing may be used to send you information and updates pertaining to your order. You may also receive periodic company news, updates, and/or related product or service information.
Payment Forms Accepted
We accept four major
credit cards (Visa, MasterCard, American Express, and Discover/Novus). We
also accept payment through Pay Pal's secure payment gateway. You can also place on order by phone with a credit card at 1-800-266-2118.
If you wish to place
an order by phone, you may contact us at: (800) 266-2118 Extension
21. Be sure to mention mypolicestore.com to receive internet pricing and offers. Or, you can ask for Gabriela, our website specialist. Our phone hours are 9:00 to 5:30 pm MST (Mountain Standard Time)
Monday through Friday and 9:00 to 1:00 pm on Saturday.
You may also fax your
orders to us at: (480) 968-3449 Attention: Gabriela Kane
We can ship to countries outside of the United
States. Please send an email
to firstname.lastname@example.org wtih your address and a list of items you wish to purchase.
Payment is accepted through Pay Pal secure payment gateway, or over the phone
with a credit card.
We can receive orders
through purchase orders. Please contact Gabriela at email@example.com for approval and instructions on how to use a purchase order. We can create an online account for you where you can order
on our website using a purchase order.
Return Policy (No Hassle 30 Day Return Policy)
Returns or exchanges
must be made within 30 days of receiving your order for a full refund (minus shipping). The item must be
unused, re-sellable, and in its original packaging to receive full refund (minus shipping). Please email firstname.lastname@example.org prior to your return item(s) to receive a Return
Authorization #. Please send items for return or exchange with a copy of
the receipt to:
2090 E. University Drive Suite #115
Attn: Gabriela Kane
My Police store.com is
always pleased to provide quotes to government agencies and other businesses!
We are exceptionally competitive on large orders, and we are recognized for our
swift replies and prompt execution on orders. We also offer quantity discounts.
There are three ways
to obtain a quote from My Police Store.com:
Option 1: Email us at: email@example.com
Option 2: Contact us By
Phone at: (800) 266-2118
Option 3: Fax in your quote to (480)
968-3449 Attention: Gabriela Kane
In stock orders ship within 2-3 business days. Most orders over $99 qualify for free UPS or US Postal Service Shipping. A flat rate of only $6.95 is applied to orders under $99. Most orders arrive within 3-5 business days of shipping. Allow 4 to 5 business days to receive bulky orders according to the map below (Ex. multiple pair of boots, gear bags, large orders etc.). 2nd Day Air shipping is available and takes 2 Business Days to receive, and is charged a flat rate of $24.95. We can ship
to APO, FPT, and international addresses. Please e-mail your full address to calculate shipping. You also have the option of
picking up your order at our retail store in Tempe, Arizona.
will price match most other websites. Please send your price match request to firstname.lastname@example.org
Web Coupon Codes
We offer a variety of coupon codes! To use a web coupon
code, please enter the code on the same page where you would select the shipping
method. Please only use web coupon codes that apply to the items you are
ordering. If you use coupon codes for items that you have not ordered,
your order will be canceled.
you have to be a police officer or federal agent to buy products from
A: It is not required to be
a Police Officer or Federal Agent to buy products from mypolicestore. The
general public can purchase most
items on the web site.
A: The following items are not available to the general public: police insignia, shoulder patches, badge patches,
or any type of police identifier. Ballistic carriers usually include a police identifier. However, the carriers can be ordered without the identifier, which are availble to the public.
the general public purchase body armor?
abiding civilians can purchase
body armor and any body armor
product from mypolicestore. Do not purchase body
armor if you are a convicted felon. It is against the law for a
felon to possess body armor under both federal laws (unless required by your
employer, see, Sec.
931) and is also illegal
under state law in many states. It is the sole responsibility of the purchaser
to ensure that all transactions conform to U.S. and Federal, State and Local
Statutes, Codes, and Ordinances.
A: Residents of Connecticut
are prohibited from buying Body Armor unless the sale is face to face (or
unless the buyer is a police officer, Police Department, or military). We cannot ship to
residents of Connecticut
who are not police or military.
Q: Can I purchase items online and pick them up at the
store front in Tempe,
A: Yes, you can purchase items online and pick them up at our
store front. When you are ready to check out, check the option for "Universal Police
Supply Store Front Pick Up"
Q: How long does an item take to receive if the item is
"out of stock"?
A: If the item is out of stock,
it can take up to 14-21 business days for your item to ship. If the availability on the product page does not indicate how
long an item will take to receive after order date, please send an email to email@example.com for an accurate estimation.
Q: What if I want to order larger quantities and want a bulk discount?
A: Please send an email to firstname.lastname@example.org with your request, including the quantity and items you are interested in.
A: We also can order items
not available on the site from our vendors for large orders. Email requests to email@example.com
Q: What if I forget my username for my account?
A: On the right side of the website you
will find the "login or register" section. There is a link
below that says "forgot your password?” Click on this link. You can also send an email with your full name and phone number to firstname.lastname@example.org If you
need to make an urgent order and login information is not working, just
register for a new account.
Q: What if I cannot find a product that I am looking
A: Please send an email to email@example.com or call us at 1-800-266-2118 and we can special order that item for
Q: Do we have an operational store front?
A: Yes, we do have a retail store in Tempe, Arizona
that is open to the public. We have been in business since 1984.
Q: Do you offer gift cards online?
A: Yes, we do offer online gift cards. You can find them on
the left hand side of our website under store navigation.
Q: Do you charge sales tax?
A: We only charge sales tax if you live in the
State of Arizona.
If you live anywhere else in the United States or internationally,
then you will not pay sales tax.
Q: Is MyPoliceStore a Secure Website?
A: MyPoliceStore.com takes security very seriously. Every
time you send us your credit card number and your billing and shipping
information, we use the industry-standard Secure Sockets Layer (SSL) encryption
technology to prevent the information from being intercepted. We use Pal
Pal's industry leading payment gateway to ensure that no one (not even
employees) can see your credit card information. We currently use Trust
Guard security services that verify that we use SSL encryption technology on
pages that include personal information that is checked daily. As well we
currently use the industries top grade firewalls and anti-virus protection to ensure
even more security and peace of mind.
Q: Does MyPoliceStore use an active live inventory
A: Yes, My Police Store does use an active live inventory system
that shows what is "in stock", and what is "out of stock". However, this is not always accurate. If you have an immediate need, please call 1-800-266-2118 for an accurate stock check