Products Are Available to the General Public as well!

Click “Contact” Tab to:

Ask a question, check on an order, to obtain a quote, or to view contact information.

 

Privacy Policy

We do not share any customer's information with any person outside of the employment of Universal Police Supply Company/My Police Store.com

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Security Verified by Trust Guard : In order for mypolicestore.com to qualify for the Trust Guard Security Verified Seal, we verify that their website is using at least 128-Bit SSL Encryption on pages where private information can be entered, such as credit cards, Social Security numbers, loan information, etc. and we monitor the SSL certificates expiration. 

 

Payment Forms Accepted

We accept four major credit cards (Visa, MasterCard, American Express, and Discover/Novus).  We also accept payment through Pay Pal's secure payment gateway, or we can take your order over the phone with a credit card.  

 

Phone Orders

If you wish to place an order via telephone, you may contact us at: (800) 266-2118 Extension 21 Verify on the phone that you found the products on mypolicestore.com, to receive the website prices.  Our phone hours are 9:00 to 5:30 pm MST (Mountain Standard Time) Monday through Friday and 9:00 to 1:00 pm on Saturday.  

 

Fax Orders

You may also fax your orders to us at: (480) 968-3449 Attention: Austin Olsen

 

International Orders

We can ship to other countries outside of the United States. Please e-mail austin@mypolicestore.com your shipping address so we can calculate shipping costs. List what items you would like to purchase in the e-mail.  Payment is accepted through Pay Pal secure payment gateway, or over the phone with a credit card.

 

Purchase Orders

We can receive orders through purchase orders WITH PRIOR APPROVAL from My Police Store.com To seek approval, please send an e-mail to austin@mypolicestore.com with more information.  We can create an online account for you where you can order on our website using a purchase order. 

 

Return Policy (No Hassle 60 Day Return Policy)

Returns or exchanges must be made within 60 days after you receive the item to receive the full refund amount.  The item must be in good condition, re-sellable, and with original packaging to receive full refund. You must e-mail austin@mypolicestore.com prior to shipping back item(s) to receive Return Authorization #.  Please send items for return or exchange with a copy of the receipt to:

Universal Police Supply Company

2090 E. University Drive Suite #115

Tempe, Arizona 85281

Attn: Austin Olsen

 

Quotes

My Police store.com is always pleased to provide quotes to government agencies and other businesses! We are exceptionally competitive on large orders, and we are recognized for our swift replies and prompt execution on orders. We offer quantity discounts, and are an authorized dealer for all the brands we carry.

There are three ways to obtain a quote from My Police Store.com:

Option #1) Email us at: austin@mypolicestore.com

Option #2) Contact us By Phone at: (800) 266-2118

Option #3) Fax in your quote to (480) 968-3449 Attention Austin Olsen

 

Shipping Information

In Stock order ship the same day before 2:30pm (Mountain Standard Time). Most orders over $99 qualify for free UPS or US Postal Service Shipping. A Flat rate of only $6.95 is applied to orders under $99.  Most orders arrive within 3 days. Allow 4 to 5 days to receive bulky orders according to the map below (Ex. multiple pair of boots, gear bags, large orders etc...) 2nd Day Air shipping is available and takes 2 Business Days to receive, and is charged a flat rate of $24.95.  We can ship to APO, FPT, and international addresses, please e-mail your full address to calculate shipping. You also have the option of picking up your order at our retail store in Tempe, Arizona.

 

Price Matching

My Police Store.com will price match most other websites. Please send your price match request to austin@mypolicestore.com  

 

Need Items Not On My Police Store?

If you need a products that is not offered online and would like to make a special order through one of our manufacturers we can help you.  Please send us an e-mail listing what products you would like to special order.

 

Web Coupon Codes (Promotion Codes)

We do offer many web coupon codes on our website they may be applied.  To use a web coupon code, you would enter it on the same page where you would select the shipping method.  Please only use web coupon codes that apply to the items you are ordering.  If you use coupon codes for items that you have not ordered, your order will be canceled.     

Commonly Asked Questions

Q: Do you have to be a Police Officer or Federal Agent to Buy Products from mypolicestore?

A: NO, you do not have to be a Police Officer or Federal Agent to Buy Products from mypolicestore. The general public can purchase most items on the web site. 

A: The only items the general public can not purchase are the following items: Police insignia, shoulder patches, badge patches, or any type of Police Identification. Some ballistic carriers have the option of coming with "Police" or "Sheriff" ID Tags; however the general public can order these carriers without the "Police" or "Sheriff" ID tags. Do not purchase Police Identification if you are not a Police Officer or Federal Agent. 

 

Q: Can the General Public purchase body armor?

A: Yes, law abiding civilians can purchase body armor and any body armor product from mypolicestore. Do not purchase body armor if you are a convicted felon because it is against the law for a felon to possess Body Armor under both federal laws (unless required by your employer, see, Sec. 931) and is also illegal under state law in many states. It is the SOLE responsibility of the purchaser to ensure that all transactions conform to U.S. and Federal, State and Local Statutes, Codes, and Ordinances. 

A: Residents of Connecticut are prohibited from buying Body Armor unless the sale is face to face (or unless the buyer is a police officer, Police Department, or military). We cannot ship to residents of Connecticut who are not police or military.

  

Q: Can I Purchase Items Online and Pick them up at the actual store front in Tempe, AZ to avoid shipping costs?

A: Yes, you can order items online and pick them up at our store front, when you check out, check the option for "Universal Police Supply Store Front Pick Up"

 

Q: How long does an item take to receive if the item is "out of stock"?

A: If the item is out of stock, depending on the item, will determine how long it will take you to receive that certain item. If the availability on the product page does not indicate how long an item will take to receive after order date, then send me an e-mail to austin@mypolicestore.com

 

Q: What if I want to order a large order of items and I want a quantity discount

A: Please e-mail me at austin@mypolicestore.com and list how many and of what product you want.

A: We also can order items not available on the site from our vendors for large orders, please e-mail me at austin@mypolicestore.com  

 

Q: What if I forget my username for my account?

A: On the right side of our website you will find the "login or register" section.  There is a link below that says "forgot your password?” Click on this link.  Or Send me an e-mail with your full name and phone number to austin@mypolicestore.com  If you need to make an urgent order and login information is not working, just register for a new account.  

 

Q: What if I can not find a product that I am looking for Online?

A: Please send me an e-mail at austin@mypolicestore.com and we can special order that item for you because we are a full line authorized dealer for most brands we carry.

 

Q: Do we have an actual retail store?

A: Yes, we do have a retail store in Tempe, Arizona that is open to the public.  We have been in business since 1984.

 

Q: Do you offer gift cards online?

A: Yes, we do offer online gift cards.  You can find them on the left hand side of our website under store navigation.  

 

Q:  Do you charge sales tax?

A:  We only charge sales tax if you live in the State of Arizona.  If you live anywhere else in the United States or internationally, then you will not pay sales tax.  

 

Q: Is My Police Store a Secure Website?

A: Yes, My Police Store takes security very seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) encryption technology to prevent the information from being intercepted.  We use Pal Pal's industry leading payment gateway to ensure that no one (not even employees) can see your credit card information.  We currently use Trust Guard security services that verify that we use SSL encryption technology on pages that include personal information that is checked daily.  As well we currently use the industries top grade firewalls and anti-virus protection to ensure even more security and peace of mind.  

 

Q: Does My Police Store.com use an active live inventory system?

A: Yes, My Police Store does use an active live inventory system that shows what is "in stock", and what is "out of stock".