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Most Products Are Also Available to the General Public!


Click “Contact” Tab to:

Ask a question, check on an order, obtain a quote, or view contact information.

Privacy Policy

We do not share any customer's information with any person outside of the employment of Universal Police Supply Company/MyPoliceStore.com

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that is collected through the website.

Security Verified by Trust Guard : In order for mypolicestore.com to qualify for the Trust Guard Security Verified Seal, we verify that their website is using at least 128-Bit SSL Encryption on pages where private information can be entered, such as credit cards, Social Security numbers, loan information, etc. and we monitor the SSL certificates expiration.

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.

The email address you provide for order processing may be used to send you information and updates pertaining to your order. You may also receive periodic company news, updates, and/or related product or service information.

Payment Forms Accepted

We accept four major credit cards (Visa, MasterCard, American Express, and Discover/Novus).  We also accept payment through Pay Pal's secure payment gateway.  You can also place on order by phone with a credit card at 1-800-266-2118.  

Phone Orders

If you wish to place an order by phone, you may contact us at: (800) 266-2118 Extension 21. Be sure to mention  mypolicestore.com to receive internet pricing and offers.  Or, you can ask for Gabriela, our website specialist.  Our phone hours are 9:00 to 5:30 pm MST (Mountain Standard Time) Monday through Friday and 9:00 to 1:00 pm on Saturday.  

Fax Orders

You may also fax your orders to us at: (480) 968-3449 Attention: Gabriela Kane

International Orders

We can ship to countries outside of the United States. Please send an email to gabriela@mypolicestore.com wtih your address and a list of items you wish to purchase.  Payment is accepted through Pay Pal secure payment gateway, or over the phone with a credit card.

Purchase Orders

We can receive orders through purchase orders.  Please contact Gabriela at gabriela@mypolicestore.com for approval and instructions on how to use a purchase order.  We can create an online account for you where you can order on our website using a purchase order. 

Return Policy (No Hassle 30 Day Return Policy)

Returns or exchanges must be made within 30 days of receiving your order for a full refund (minus shipping).  The item must be unused, re-sellable, and in its original packaging to receive full refund (minus shipping).  Please email gabriela@mypolicestore.com prior to your return item(s) to receive a Return Authorization #.  Please send items for return or exchange with a copy of the receipt to:

Universal Police Supply Company

2090 E. University Drive Suite #115

Tempe, Arizona 85281

Attn: Gabriela Kane

Quotes

My Police store.com is always pleased to provide quotes to government agencies and other businesses! We are exceptionally competitive on large orders, and we are recognized for our swift replies and prompt execution on orders. We also offer quantity discounts.

There are three ways to obtain a quote from My Police Store.com:

Option 1:  Email us at: gabriela@mypolicestore.com

Option 2: Contact us By Phone at: (800) 266-2118

Option 3: Fax in your quote to (480) 968-3449 Attention: Gabriela Kane

Shipping Information

In stock orders ship within 2-3 business days. Most orders over $99 qualify for free UPS or US Postal Service Shipping. A flat rate of only $6.95 is applied to orders under $99.  Most orders arrive within 3-5 business days of shipping. Allow 4 to 5 business days to receive bulky orders according to the map below (Ex. multiple pair of boots, gear bags, large orders etc.).  2nd Day Air shipping is available and takes 2 Business Days to receive, and is charged a flat rate of $24.95.  We can ship to APO, FPT, and international addresses.  Please e-mail your full address to calculate shipping. You also have the option of picking up your order at our retail store in Tempe, Arizona.

 

Price Matching

MyPoliceStore will price match most other websites. Please send your price match request to gabriela@mypolicestore.com  

Web Coupon Codes (Promotion Codes)

We offer a variety of coupon codes!  To use a web coupon code, please enter the code on the same page where you would select the shipping method.  Please only use web coupon codes that apply to the items you are ordering.  If you use coupon codes for items that you have not ordered, your order will be canceled.     

Commonly Asked Questions

Q: Do you have to be a police officer or federal agent to buy products from mypolicestore?

A: It is not required to be a Police Officer or Federal Agent to buy products from mypolicestore. The general public can purchase most items on the web site. 

A: The following items are not available to the general public: police insignia, shoulder patches, badge patches, or any type of police identifier.  Ballistic carriers usually include a police identifier.  However, the carriers can be ordered without the identifier, which are availble to the public.

Q: Can the general public purchase body armor?

A: Law abiding civilians can purchase body armor and any body armor product from mypolicestore. Do not purchase body armor if you are a convicted felon. It is against the law for a felon to possess body armor under both federal laws (unless required by your employer, see, Sec. 931) and is also illegal under state law in many states. It is the sole responsibility of the purchaser to ensure that all transactions conform to U.S. and Federal, State and Local Statutes, Codes, and Ordinances. 

A: Residents of Connecticut are prohibited from buying Body Armor unless the sale is face to face (or unless the buyer is a police officer, Police Department, or military). We cannot ship to residents of Connecticut who are not police or military.

Q: Can I purchase items online and pick them up at the store front in Tempe, AZ?

A: Yes, you can purchase items online and pick them up at our store front.  When you are ready to check out, check the option for "Universal Police Supply Store Front Pick Up"

Q: How long does an item take to receive if the item is "out of stock"?

A: If the item is out of stock, it can take up to 14-21 business days for your item to ship.  If the availability on the product page does not indicate how long an item will take to receive after order date, please send an email to gabriela@mypolicestore.com for an accurate estimation.

Q: What if I want to order larger quantities and want a bulk discount?       

A: Please send an email to gabriela@mypolicestore.com with your request, including the quantity and items you are interested in.

A: We also can order items not available on the site from our vendors for large orders.  Email requests to gabriela@mypolicestore.com 

Q: What if I forget my username for my account?

A: On the right side of the website you will find the "login or register" section.  There is a link below that says "forgot your password?” Click on this link.  You can also send an email with your full name and phone number to gabriela@mypolicestore.com  If you need to make an urgent order and login information is not working, just register for a new account.  

Q: What if I cannot find a product that I am looking for online?

A: Please send an email to gabriela@mypolicestore.com or call us at 1-800-266-2118 and we can special order that item for you.

Q: Do we have an operational store front?

A: Yes, we do have a retail store in Tempe, Arizona that is open to the public.  We have been in business since 1984.

Q: Do you offer gift cards online?

A: Yes, we do offer online gift cards.  You can find them on the left hand side of our website under store navigation.  

Q:  Do you charge sales tax?

A:  We only charge sales tax if you live in the State of Arizona.  If you live anywhere else in the United States or internationally, then you will not pay sales tax.  

Q: Is MyPoliceStore a Secure Website?

A: MyPoliceStore.com takes security very seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) encryption technology to prevent the information from being intercepted.  We use Pal Pal's industry leading payment gateway to ensure that no one (not even employees) can see your credit card information.  We currently use Trust Guard security services that verify that we use SSL encryption technology on pages that include personal information that is checked daily.  As well we currently use the industries top grade firewalls and anti-virus protection to ensure even more security and peace of mind.  

Q: Does MyPoliceStore use an active live inventory system?

A: Yes, My Police Store does use an active live inventory system that shows what is "in stock", and what is "out of stock".  However, this is not always accurate.  If you have an immediate need, please call 1-800-266-2118 for an accurate stock check

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